Customer Reviews

Acme Air Conditioning & Heating will provide for the ever-changing needs of our customers through quality, honesty and superior service to continuously improve Central Texas homes’ indoor air quality and comfort. But don't take our word for it! See what our customers have to say about Acme.

Google Reviews

Lisa Jones
Lisa Jones
17:56 27 Sep 22
Travis Paeth
Travis Paeth
17:38 13 Sep 22
Patricia Chandler
Patricia Chandler
16:44 28 Aug 22
Garey Jackson
Garey Jackson
14:11 18 Aug 22
Shady Wheaton
Shady Wheaton
15:35 11 Aug 22
Michael Thorn-Leeson
Michael Thorn-Leeson
17:58 10 Aug 22
Zac Whitley
Zac Whitley
14:08 02 Aug 22
We had an issue with a control board that took several visits, diagnoses, and phone calls with the manufacturer before... the problem was pinpointed and fixed. This was after several other companies came and dismissed the issue and/or would not put the time in to find and fix the problem and not just the symptom. I would never hesitate to recommend Acme and Matt to anyone and everyone who needs a good honest HVAC company. Would give 10 stars if possible.read more
Carrie Bissonette
Carrie Bissonette
20:26 31 Jul 22
Amanda Landry
Amanda Landry
21:32 28 Jul 22
Prompt and professional took time to explain the systems. Fast installation schedule. Happy to get my air conditioner... working as we head into a surely hot August.read more
Michael S
Michael S
20:20 27 Jul 22
Came very quickly and provided a very reasonable price for the repairs. Another company insisted it would be a 15k job,... while ACME quoted 3k. If you want quick, honest and reliable go with ACME. Otherwise you'll be on a payment plan for 10 years with another company (Strand Brothers 😵)read more
Monica Bradford
Monica Bradford
20:30 24 Jul 22
Cindy Villanueva
Cindy Villanueva
23:30 21 Jul 22
Nick came out same day to see why 1 of my units was not cooling. He thoroughly checked both of my units and advised me... what my options were. Not once did he try to sell me on anything knowing that I really needed it to work. I would highly recommend this company to everyone. Honest and reliable.read more
Floyd White
Floyd White
18:41 15 Jul 22
Nick got us in on short notice, and we had our AC back up within a few hours. I found him to be professional and... polite. He was happy to answer all my questions as well.read more
Roberta Castillo
Roberta Castillo
14:44 14 Jul 22
Nick and ACME deserve a 10/10! The receptionist was extremely kind and scheduled us for a next day appointment. Nick... was on time, honest, and diligent! We will absolutely use them in the future and refer everyone we know to them.read more
Vicki Mosqueda
Vicki Mosqueda
20:36 13 Jul 22
Brianna Ball
Brianna Ball
21:46 12 Jul 22
Our A/C stopped working last night and in this Texas heat that is a BIG no. My husband called Acme this morning and... they were on-site by early afternoon and our A/C was fixed within 30 min. The technician was quick, knowledgeable and incredibly helpful. Definitely recommend Acme!read more
Dale H
Dale H
18:51 12 Jul 22
Called and received a callback in minutes. Technician arrived within the hour as stated. The diagnosis and repair was... quick, accurate, and reasonably priced. Highly recommend this company and their great service!read more
Josh G
Josh G
22:01 11 Jul 22
Betsy Koeppe
Betsy Koeppe
18:56 10 Jul 22
Our A/C went out last night, we called multiple places but Nick at ACME responded super fast and said they would try to... get to us asap despite a vary busy schedule. They were able to come this afternoon (earlier than anticipated 🙌). Mike was the tech, very nice and diagnosed/fixed the a/c within 20 minutes. Would definitely recommend for fast & quality service!read more
Tamara Nusbaum
Tamara Nusbaum
18:19 05 Jul 22
Sam
Sam
00:30 01 Jul 22
Sergio Alvarez
Sergio Alvarez
23:00 30 Jun 22
I couldn't express my appreciation enough. ACME was professional across the board. They were able to assist me on short... notice and that means alot and goes a long way. The price was reasonable and Matthew made time to explain to me the issues at hand. Any future issues with my AC Unit will definitely go through ACME. Thanks for assisting me today!read more
John O'Reilly
John O'Reilly
16:12 30 Jun 22
Amanda Elizondo
Amanda Elizondo
13:32 30 Jun 22
Our AC stopped blowing cool air last week. We called Matt at ACME and he was able to send a guy out within 2 hours.... Nick was professional and very helpful- he was able to diagnose the problem with our AC, and get it to start working properly. Great service from beginning to end and would highly recommend!read more
Vanessa Stauffer
Vanessa Stauffer
22:39 22 Jun 22
Our AC stopped blowing cold air and we called them and were very pleased with their service. They were very responsive,... professional, and were able to come and have everything fixed in less than 3hrs. Would definitely recommend and use them again.read more
roxane gonzales
roxane gonzales
15:55 22 Jun 22
Isabelle Ramirez
Isabelle Ramirez
21:11 17 Jun 22
Excellent service
Kristi Smith
Kristi Smith
16:13 13 Jun 22
Very professional and thorough! Thank you
Dean Zamzow
Dean Zamzow
16:52 11 Jun 22
So far, I love this company. Nick came out to give me a quote on a new system. While I am waiting for the install... date my AC started blowing warm air. He sent mike out and charged the old system at no charge. We will see how the install goes but for now I am very pleasedread more
wendy floyd
wendy floyd
15:02 07 Jun 22
Dawn Fair
Dawn Fair
22:17 28 May 22
Trevor Schwartz
Trevor Schwartz
01:06 28 May 22
Amazing job & saved us from our house becoming a literal sauna. Very professional and high quality service. Highly... recommend!read more
Ray Arnold
Ray Arnold
23:33 27 May 22
They are professional but also friendly, a great company. I also have them a great review when they installed my system.
Choria Harrison
Choria Harrison
17:53 27 May 22
Called at 9am had someone out by 11am same day. Tech was very helpful. Prompt, knowledgable, and courteous. I will... definitely use Acme's services again.read more
gilbert maldonado
gilbert maldonado
16:07 13 May 22
Alex Zimmerman
Alex Zimmerman
22:59 10 May 22
Fantastic service, quick response and fair estimates for AC repair. Highly recommend!
Bernie Garcia
Bernie Garcia
15:57 10 May 22
Fast, excellent, and reliable.
diana almendarez
diana almendarez
21:18 09 May 22
beto castelan
beto castelan
00:50 07 May 22
Showed up on time and diagnosed the problem right away. Quoted me the cost for fixing the issue and they were... reasonably priced.. fast and friendly tech took care off my issues and was very helpful. Highly recommend Acme Air Conditioning & Heating..read more
Frank T Arzola
Frank T Arzola
21:05 03 May 22
Jonathan Bonnette
Jonathan Bonnette
18:51 30 Apr 22
AC stopped blowing cold. Found out the coil was corroded from a aluminum copper coil that came with the new house.... Apparently all coils will eventually have to be replaced at around 5 years or so depending on how hard you use it and how often you clean it. Mike was an incredible repair technician very honest not trying to take advantage or upsell services you didn't need. He was on time and very professional got the work done very quickly went through agreed to the services. Definitely go for the maintenance option you get 15% off the services if you do that!read more
Madison Irwin
Madison Irwin
18:41 29 Apr 22
Kevin O. (Dutchess)
Kevin O. (Dutchess)
20:07 12 Apr 22
Great service and unexpectedly fast ontop of that. Thank yall
Jasmine Patterson
Jasmine Patterson
17:26 11 Apr 22
Harrison Harter
Harrison Harter
19:47 07 Apr 22
Mike A. was our service technician. He was on time, professional and took the time to explain his process with me. We... had him booked to provide maintenance to our air conditioner and while he was running tests he found a natural gas leak! Yikes! Not only did he discover the leak, he fixed it on the same visit. THANK YOU SO MUCH MIKE! Looking forward to working with you again in the near future! I highly recommend this company. 5 stars!read more
Ramon Suarez
Ramon Suarez
01:43 23 Feb 22
Bret Cunningham
Bret Cunningham
21:32 10 Feb 22
Hunter Anderson
Hunter Anderson
17:33 06 Feb 22
I called on a Sunday morning around 9:30. By 10:30 Nick had already fixed my heater and was saying goodbye. Definitely... going to call him next time I need some work done.read more
msobmsob22
msobmsob22
04:29 05 Feb 22
Have been using ACME since they installed our units. The same technicians perform the maintenance that installed the... system. They have been great to deal with and our new system is saving us money over our old one!read more
Lori Pearson
Lori Pearson
20:11 21 Dec 21
Nick was very helpful, professional and responsive. I would highly recommend ACME!
Leo Cerna
Leo Cerna
22:39 02 Nov 21
Mike Marques
Mike Marques
21:08 14 Oct 21
Nick was super awesome. Major storm came through the area last night and most likely damaged my AC.In a major panic I... contacted Acme and they sent Nick out within 20 minutes. He was super friendly, professional and able to successfully diagnose the problem and solve it on the spot!A potential repair that could’ve costed thousands of dollars was a FRACTION of that.Thank you!read more
Linda Smarzik
Linda Smarzik
16:55 03 Oct 21
Nick is in one word: awesome!! He came out on a Sunday, quickly repaired an issue of no AC. His prices were quite... reasonable for his bank of knowledge and superb service. We had another AC service out earlier in the week (the unit worked then). Although I’ve worked with the other, reputable AC group in the past, what Nick did and advised us to do to get new units, far surpassed what had been earlier provided by the other AC group. He’s not a salesman. He knows his stuff. He’s not going to over sale. We’ll get a bid from him for our new units and have no doubt that we’ll be working with his team for a new install. You’ll also appreciate his kind, easy going, authentic manner. Five stars all around.read more
Katie Ibanez
Katie Ibanez
17:54 16 Sep 21
Sue Bailey
Sue Bailey
20:40 12 Sep 21
We had the dreaded "AC blowing hot air" again and were referred to Nick Nicastro at Acme AC & Heating. Initially they... sent Leo out to test for leaks in our system. We had leaks in both coils! (we have 2 units) Replacing both coils was going to be expensive and this was not our first time recharging the leaked refrigerant. We needed to consider installing 2 new systems. We had Nick come out and examine our overall HVAC system and discussed what we wanted. He prepared a couple of options, depending on our budget. We made our selection and were scheduled for installation the next week. Nick and his crew worked all day long to get 2 heat pumps, 2 air handlers, 3 thermostats installed and working and some duct modifications completed. Pretty amazing! We were very impressed with Nick, Leo, Michelle, and everyone at Acme AC & Heat. Great experience!It's actually been 3 months since the install and what a difference the new systems have made. They are way more efficient and my electric bills have dropped noticeably. I'll be using Acme for my annual maintenance and any future repairs!read more
Diana Oliva
Diana Oliva
13:26 12 Sep 21
I called a Friday about 3:30pm when I noticed my a/c stopped working and in desperate need. I called and they came out... by 5pm. He was very professional and fixed my a/c within the hour.read more
John JT Torres
John JT Torres
21:50 31 Aug 21
I was in desperate need of AC work because I had two sets of out of towners in my house. This happened on a Sunday... afternoon and I called several same day service people from Google to no avail. Then someone referred this service to me and when I called, I actually got a real person on the phone! Nick, was extremely courteous and empathetic to my situation and I couldn't believe it when he told me that he doesn't live too far and he would be at my place in 30 minutes. My whole catastrophe was taken care of within the hour. I made sure to keep their contact phone number as I will be making referrals whenever someone needs HVAC servicing. These are guys that are so on point with not only product, service but also in their people skills with handling customers. Would give more than five stars if I could!..JTread more
Park Avenue
Park Avenue
17:38 30 Aug 21
Matt and his team did an excellent job advising us on the purchase of our next air conditioner. I feel like I got an... exceptional value and the installation was prompt, efficient and problem free. I couldn’t have asked for more.read more
Jeffrey Krueger
Jeffrey Krueger
23:16 22 Aug 21
Nick and team have been super helpful both fixing and maintaining our HVAC and did a great job when it was time for a... replacement. Can’t recommend them enough!!read more
Himanshu Waikar
Himanshu Waikar
14:33 22 Aug 21
They were quick to respond during off hours and also waived the off hour fee for me as this was a quick repair. Our... technician, Nick, was very professional and knowledgeable.read more
Jane Ann Spilman
Jane Ann Spilman
23:29 09 Aug 21
Nick diagnosed the problem on the phone and was here within 15-20 minutes and literally was done in probably 20... minutes. I would use this company again and plan to get on a maintenance plan with them! Professional, informative and the problem was quickly resolved!read more
Davis Woods
Davis Woods
02:50 26 Jul 21
Late Sunday evening emergency AC service and Acme was quick to deliver. Very prompt call back and arrival. Diagnosis... was on point and had parts on their truck. Thanks Acme.read more
Kimberly Powell
Kimberly Powell
19:10 23 Jul 21
T Sherm
T Sherm
13:56 02 Jun 21
Had new AC System installed yesterday- The crew were here exactly on time and worked diligently throughout the day. ... They took out the old units and reinstalled new Trane units and even cleaned up afterwards! They worked around a supply chain issue so that i didn;t have to wait! Highly recommendread more
Regina Kavanagh
Regina Kavanagh
01:39 13 May 21
On time for estimate. Provided all needed info and printed out comparison of products, explained the differences,... answered all questions. On time for install, completed quickly, price exactly as quoted. Followed up by text and phone call to make sure all was well.read more
Ryan McDonald
Ryan McDonald
15:40 03 Apr 21
I used ACME Air Conditioning and Heating right before the big winter storm. My unit started making a weird noise and... ACME had some scheduled and out to my house right away. The technician, Nick, was great! He diagnosed the problem and had it repaired in a couple of hours. The cost was much less than I expected and I felt very fair. It has been a couple months since the repair and everything is still working great (even throughout the winter storm with the heater running nonstop!). I HIGHLY recommend ACME to anyone with HVAC issues!read more
Hunter Leadford
Hunter Leadford
00:15 03 Apr 21
Replaced my unit inside the house. Professional quality work.
C D
C D
20:58 02 Apr 21
William Monroe
William Monroe
19:50 02 Apr 21
Extremely professional and responsive. Great quality of work and very easy to work with.
K C
K C
18:00 02 Apr 21
They were awesome! So helpful and responsive! Really appreciate their professionalism!
James Brock
James Brock
17:18 02 Apr 21
After meeting one of the owners and seeing the quality work that is consistently accomplished with integrity,... precision, and friendliness, I can honestly say that I highly recommend Acme Air Conditioning & Heating. There is no one I would trust more to work on my house or business HVAC.read more
susan tinsley
susan tinsley
22:56 18 Mar 21
We had a great experience with Acme, and in particular Nick Nicastro. He was helpful all the way through the process,... very knowledgeable and responsive, and when it came time for installation, they were quick and easy to work with. Could not have asked for more and would recommend 100%!read more
Joshua Osorio
Joshua Osorio
15:09 13 Feb 21
bryquentros
bryquentros
00:01 13 Feb 21
Have used Nick on several occasions and he's very knowledgeable and professional. I will definitely recommend to... anyone for HVAC needs.read more
Heather Tuley
Heather Tuley
22:08 12 Feb 21
I highly recommend Matt and his team.My heat went out on the coldest day of the year. Within an hour they had a... service technician here to diagnose the problem.They were helpful, polite and highly knowledgeable.Awesome prices. Great service. Trustworthy people. Acme will be my go to heating and AC company going forward.read more
Patricia Stone
Patricia Stone
18:44 12 Feb 21
Great service from Nick in the midst of this really cold weather. Heater stopped working this morning and acme came... right over. Will definitely use them againread more
Benny Segura
Benny Segura
21:52 09 Feb 21
I would definitely recommend Acme Air.. Nick was very knowledgeable when he came to repairing my heater and he was... willing to explain thoroughly any questions I had about my system.Thanks Acme..read more
Darcy Bentley
Darcy Bentley
03:40 05 Feb 21
The install went well. They showed up on the scheduled date and time.
Greg Gonzalez
Greg Gonzalez
00:06 04 Feb 21
Quick response and great customer service. Repaired an old unit an recommended some upgrades to improve my systems... performance. Used their services at my girlfriend's house as well and they did an exceptional job, even for a minor service. Clean, reliable, and affordable. I will be using this company in the future and highly recommend them for any HVAC services you may need!read more
Jake Addams
Jake Addams
23:49 03 Feb 21
Super fast, clean crew. They explained the job and I felt like these guys were very honest and thorough. Hopefully I... don’t need them again, but would recommend to anyone.read more
Erin May
Erin May
21:45 03 Feb 21
Daniel McBroom
Daniel McBroom
22:12 06 Jan 21
Heidi Kasper
Heidi Kasper
15:48 19 Nov 20
I can't recommend this company enough. They are competitively priced really know what they are doing and take care of... their customers.read more
Emilie Crockett
Emilie Crockett
19:08 05 Sep 20
It’s a holiday summer weekend and our ac shut off! Nick came out and immediately knew what the problem was, fixed it,... tested it, and had it back up and running in 15 min easy. I am SO THANKFUL for their quick response time and happy attitude. You made a possibly bad day into no big deal! God bless!read more
Cherie Harvey
Cherie Harvey
13:21 10 Aug 20
Mike Sackmary
Mike Sackmary
17:39 31 Jul 20
HIGHLY RECOMMENDED!!! Nick was excellent. I had a huge problem with another company (TX AC Specialist, owned by... Strand). They refused to honor their warranty. I called Nick. He diagnosed the problem, got it fixed, did superb work, cleaned up. He checked the entire system and even recommended replacing a cheap electrical part installed by the bad AC company. Anyway Nick got everything working, the got the attic coil (an expensive part) replaced under manufacturer's warranty. A GREAT JOB. Use Nick for AC.read more
Jason Jaap
Jason Jaap
19:00 03 Jun 20
I called Acme to come service our AC unit, and they arrived within the hour. Kris was amazing, went over and above, and... provided the highest quality service. Our unit is running properly which is especially nice as we are reaching the summer months. He even called me on the following day to verify everything was working as it should. I won’t call anyone other than Acme going forward.read more
Bill English
Bill English
19:49 29 May 20
susan ivy
susan ivy
15:55 28 May 20
I was thinking about what I was going to write in this review and in reading the others I saw everything I would say!... As a home owner it's always so comforting to know there is a HVAC company like ACME with Nick and Matt that we can 100% rely on!read more
Jim Trippett
Jim Trippett
06:22 28 May 20
Dawn Winter
Dawn Winter
22:46 15 May 20
Kathy Lahaye
Kathy Lahaye
18:29 09 May 20
Nick Did an excellent job, very thorough, listened to all of my concerns and issues and address them and I’ve already... noticed an improvement because of straightening out some kinks in my ductwork in the attic. Thank you Nick and thank you Matt my neighbor in Indian Creek who hooked me onto this local business!read more
Cora Tucker
Cora Tucker
20:36 19 Mar 20
These gentlemen were here right away and not only fixed the problem with my air conditioner but put me in touch with... other contractors to redo the ceiling once the problem was solved. Very professional and answered all my questions up front.Would highly recommend.read more
Scott Crownover
Scott Crownover
22:45 18 Mar 20
Very satisfied with Acme A/C and Heating. They replaced my 30 year old unit last month. They were very knowledgeable... and professional. They did not use scare tactics, and are sensitive to the fact that a new unit is a major purchase. I have zero regrets about our new unit, and would definitely use these guys again. Thanks!read more
Jennifer Lawrence
Jennifer Lawrence
16:40 03 Mar 20
Dan Crownover
Dan Crownover
11:31 21 Feb 20
Fantastic customer service - Acme has bailed me out of my HVAC problems on more than one hot Summer day! Everyone on... the team is responsive, on-time, and follows-up, and they’ve provided opinions on what the ”best fix is” that isn’t necessarily the highest cost. Great company, won’t use anyone else!read more
David Phillip
David Phillip
13:49 20 Feb 20
We had an issue with our AC last summer and it took weeks to figure out. Each day the Acme employee called to check on... status and kept troubleshooting with me until he identified the very rare but easy to fix problem. They other companies I called were not dedicated to fixing the problem. Acme customer service is excellent and they are a one of a kind small business in this industry. Everyone is extremely professional and I trust them both inside and outside my home. I highly recommend you call Acme to fix, replace or maintain your central air and heating in your home. You will not be disappointed.read more
Josh Kopka
Josh Kopka
19:48 17 Feb 20
Great customer service and very knowledgeable. Come out the same day. Will never go anywhere else.
Colton Lindsay
Colton Lindsay
18:31 12 Feb 20
These guys are nothing short of amazing very professional on time and reasonable on price! I buy and sell tons of... houses and I would always recommend these guys!read more
Josh Torres
Josh Torres
16:30 12 Feb 20
Matt and team are very dedicated to getting the job done right and within budget!
cgold33
cgold33
16:24 12 Feb 20
Matt and Nick are the best of the best, they are always quick to respond and take care of any needs we have. Used them... in many homes and will continue to use them in any future home!read more
Megan Savage
Megan Savage
03:27 31 Jan 20
We have followed the owners Nick and Matt from a previous company they worked for to Acme. They're honest, fair and do... great work. I wouldn't doubt they would hire on just the same! I refer them all the time.read more
Nick Franco
Nick Franco
01:41 31 Jan 20
I called ACME air on a Thursday afternoon because my heat wasn’t working and they scheduled someone to come out first... thing in the morning on Friday. Nick from ACME was prompt and quickly diagnosed the problem to be a tripped switch. He inspected the system and determined no further repairs were needed. I would highly recommend ACME. Trustworthy service companies are hard to find, ACME is one of them.read more
Mark Shertzer
Mark Shertzer
01:13 31 Jan 20
Our AC and heat when out at our shop. Nick was very helpful helping us pick out a new unit. We ended up going with a... more expensive unit he recommended. It works amazing and our utility bill has gone way down! Then they hooked us up with a 0% interest loan. So it’s pretty much paying for itself. I am planning on using them to install new ac/heat in my home next. I highly recommend!!!read more
Donna Nicastro
Donna Nicastro
22:32 30 Jan 20
Excellent service. Returned my call promptly. Answered all of my questions. Very polite and professional. Work... performed was neat and clean. Would definitely use them again. Highly recommend.read more
Whitney Hale
Whitney Hale
19:49 30 Jan 20
Mathew Hodges
Mathew Hodges
19:49 30 Jan 20
ACME is honest, reliable, and by far the best AC company my wife and I have ever used. On a Friday afternoon around 4pm... we had an issue with our upstairs unit. I called ACME and had the problem resolved within hours. We highly recommend this company!read more
Trevor Thurow
Trevor Thurow
19:22 30 Jan 20
Acme Air Conditioning & Heating were fantastic! They thoroughly explained all options making it easy to make a... decision. I now know more about how my system runs because of them. They showed up on time and cleaned everything up before they left. I’ve already seen a huge difference in my electric bill which is amazing! Thanks Acme!read more
Kathy Cammack
Kathy Cammack
17:32 30 Jan 20
Acme Air recently replaced one of our units. They were professional & prompt & we were pleased with the cost/value of... the replacement. They explained everything thoroughly & answered all our questions. I would definitely recommend them & will be using them in the future!read more
makeshopsocial
makeshopsocial
17:26 30 Jan 20
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